We aim to provide a good service and to ensure that our clients have an enjoyable experience through us. In order to help maintain our standards, I would be grateful if you would complete and return this questionnaire to me. Please tick the category that matches your evaluation in each case. Your comments would be appreciated.

1 SERVICE

How would you rate the service received prior to making your reservation?

1. POOR
2. AVERAGE
3. GOOD
4. EXCELLENT

COMMENTS:

2.INFORMATION

How would you rate the information you received about:

The Properties

1. POOR
2. AVERAGE
3. GOOD
4. EXCELLENT

1. POOR
2. AVERAGE
3. GOOD
4. EXCELLENT

1. POOR
2. AVERAGE
3. GOOD
4. EXCELLENT

COMMENTS:

3.Website If you accessed my website (www.costadelaluz.biz), how would you rate it? Presentation

1. POOR
2. AVERAGE
3. GOOD
4. EXCELLENT

1. POOR
2. AVERAGE
3. GOOD
4. EXCELLENT

1. POOR
2. AVERAGE
3. GOOD
4. EXCELLENT

1. POOR
2. AVERAGE
3. GOOD
4. EXCELLENT

COMMENTS:

4. The Accommodation How would you rate the property where you stayed?
Location POOR AVERAGE GOOD EXCELLENT	Furnishings & Equipment POOR AVERAGE GOOD EXCELLENT	Cleanliness POOR AVERAGE GOOD EXCELLENT	Comfort POOR AVERAGE GOOD EXCELLENT
COMMENTS:

5. Overall Impression

Would you take a holiday in this property again? Yes / No

If No, please tick the reason(s)

1. Not satisfied with the house
2. Didn’t like the area
3. Prefer to visit different places
4. Other (please detail)
   
   
   
   
   
   

   6. The Company

   Would you book a property through us again? Yes / No

   PLEASE GIVE REASON(S) :
   
   
   
   
   
   

   Your Name:
   
   
   
   
   
   The Property You Rented:
   
   
   
   
   
   I may wish to use some of your comments in future advertising materials. Your full identity would not be revealed. Clients are identified as Mrs Hewitt, Bristol or Mr. Fielding, Grantham. If you do not wish your comments to be used in this way, please circle NO

   Many thanks for your co-operation. Joy Davies 1 Waunfawr Penybanc Rhydaman SA18 3TQ